How To Make A Complaint

We are dedicated to providing a high-quality service and we want to ensure that we maintain this at all times.  Policyholders with questions or concerns about the insurance product or the handling of a claim should contact their broker.  Policyholders who need to complain in respect of a policy should contact us at:

BluNiche UK
Open Space Business Centre, Blackmore Vale Road,
Willow End Park, Malvern, Worcestershire, WR13 6NN

Telephone: +44 (0) 7825 032526
E-mail: ed.mitchell@bluniche.com

 

A Policyholder in the UK who remains dissatisfied after we have considered their complaint, or who has not received a decision by the time we have taken eight (8) weeks overall to consider their complaint, may be eligible to refer their complaint to the Financial Ombudsman Service (FOS) at:

Exchange Tower
London E14 9SR

E-mail: complaint.info@financial-ombudsman.org.uk

FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services and can look into most complaints from consumers and small businesses where eligible. For more information, contact FOS on the above number or address, or view their website: www.financial-ombudsman.org.uk

Alternatively, as Chaucer Insurance Company DAC (Chaucer) is based in Ireland, any Policyholder (in the UK or Ireland) who remains dissatisfied after we have considered their complaint, or who has not received a decision by the time we have taken forty 40) business days overall to consider their complaint, may be eligible to raise the matter with the Financial Services and Pensions Ombudsman (FSPO) an independent body that adjudicates on complaints, at:

Lincoln House
Lincoln Place
Dublin 2 D02 VH29

E-mail: info@fspo.ie

Financial Services Compensation Scheme (FSCS).   Chaucer is covered by the FSCS.  Policyholders may be entitled to compensation from the FSCS for up to 90% of the claim value with no upper limit if Chaucer cannot meet its obligations depending on the type of business and the circumstances of the claim.   Further information about the compensation scheme is available at:

FSCS
10th Floor
Beaufort House
15 St Botolph Street London, EC3A 7QU

Telephone: 0800 678 1100 or 0207 741 4100
Website: www.fscs.org.uk.